Privacy Policy
At Ventora Group, your privacy is of critical importance. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our website, services, and communication channels. By accessing our website or engaging with our consulting services, you agree to the practices described herein.
1. Information We Collect
We may collect and process the following categories of personal data:
- Contact Details: Full name, email address, phone number, company name, and job title.
- Professional Information: Financial inquiries, business goals, and relevant documents voluntarily shared for consultation.
- Technical Data: IP address, browser type, device information, and interaction data through cookies and analytics tools.
- Communication History: Emails, submitted forms, and records of consultation calls for service quality assurance.
2. Purpose of Data Use
Your personal data is collected for the following purposes:
- To provide and manage financial consulting services tailored to your business needs.
- To respond to inquiries, schedule consultations, and deliver proposals or strategic insights.
- To improve our website functionality and ensure a secure, efficient user experience.
- To comply with legal obligations and regulatory requirements related to financial services in Europe and Serbia.
3. Legal Basis for Processing
We process personal data based on one or more of the following grounds:
- Your consent when submitting forms or subscribing to updates.
- The performance of a contract or preparation of a contract at your request.
- Our legitimate interest in enhancing client experience, service delivery, and website analytics.
- Compliance with legal obligations such as anti-fraud and financial regulations.
4. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share it with:
- Trusted service providers and IT partners under strict confidentiality agreements.
- Legal and regulatory bodies when required by applicable laws or enforcement authorities.
- Professional advisors (e.g., lawyers, accountants) only when necessary to fulfil a service engagement.
All third-party processors comply with GDPR or equivalent international data protection standards.
5. Data Retention
We retain your data only as long as necessary to fulfil the purpose for which it was collected, including:
- For as long as you remain a client or have an active inquiry with us.
- To comply with tax, legal, and financial reporting obligations.
- For a period not exceeding 5 years after the last recorded interaction, unless otherwise required by law.
6. Your Rights
You have the right to:
- Access, update, or correct your personal data.
- Request data deletion, subject to legal or contractual retention requirements.
- Object to or restrict processing in certain contexts.
- Withdraw consent at any time, without affecting the lawfulness of prior processing.
- File a complaint with the Serbian Data Protection Authority (Poverenik) or relevant EU supervisory authority.
To exercise your rights, contact us at [email protected].
7. Data Security
We implement appropriate technical and organisational measures to ensure the confidentiality, integrity, and availability of your data. These include:
- Encrypted data transfer and secure server environments.
- Strict access control based on role and necessity.
- Regular audits and staff awareness training on data protection protocols.
8. International Transfers
Where necessary, data may be processed or stored outside Serbia or the EU. In such cases, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses or equivalent mechanisms).
9. Cookies & Analytics
Our website uses cookies for analytics, performance tracking, and user experience optimisation. By using our site, you consent to the use of cookies unless you disable them in your browser settings. For more details, please refer to our Cookie Policy.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, technological, or operational changes. Any modifications will be posted on this page with a revised effective date.
For any questions regarding this Privacy Policy, please contact us at:
Bulevar Oslobođenja 145, 11000 Belgrade, Serbia
+381 11 4423 778
